Returns & Exchanges

At Prometeus, we want you to be completely satisfied with your fashion investment, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase doesn't fit or meet your expectations, our streamlined process ensures a quick exchange or full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your Prometeus account and visit the 'Order History' section to select the items you wish to return and receive your prepaid shipping label.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all designer tags attached, ensuring the garment is in its original, unworn condition.

• 3.
  Ship the Item

  Affix the provided return label to your parcel and drop it off at any authorized courier location or schedule a home collection via our portal.

• 4.
  Quality Inspection & Refund

  Once our warehouse team verifies the item's condition, your refund will be processed to your original payment method within 5-7 business days.